Frequently Asked Questions

Everything you need to know about shopping with STAPLE.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

How do I initiate a return or exchange?

You can return or exchange any unworn, unwashed items with tags attached within 30 days of purchase. Simply visit our online portal to generate a prepaid return label.

How do I find my perfect fit?

Each product page features a detailed size guide with specific measurements. We recommend comparing these against your favorite well-fitting garments for the most accurate match.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options including Klarna and Afterpay.

Are your garments sustainably sourced?

STAPLE is committed to ethical manufacturing. 85% of our current collection is made from organic cotton or recycled polyester, and we vet all factory partners for fair labor practices.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we process orders immediately. You have a 30-minute window after checkout to cancel or modify your order by contacting our support team via live chat.